Canada Air Passenger Complaints Tracker
Courtready analyzed 38,104 air passenger complaint outcomes handled by the Canadian Transportation Agency (CTA) between September 2023 and September 2025. Here’s what we found.
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Decisions issued by the CTA have steadily declined from 7,076 in Q3 2024 to 4,301 in Q3 2025.
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About Courtready
Our goal is to empower Canadians with the right tools and knowledge to navigate our justice system with confidence. Check out our other free tools above. Visit Courtready Academy for our plain-language legal education toolkits.
For any questions or comments, please contact Tom Macintosh Zheng at admin@courtready.ca.
Important Disclaimer: The underlying dataset is sourced directly from the Canadian Transportation Agency. Courtready has not independently verified the accuracy, completeness, or ongoing reliability of the data. This tool is provided solely for informational, educational, and research purposes and does not constitute legal advice.
Frequently Asked Questions
Courtready analyzed 38,104 air passenger complaint outcomes handled by the Canadian Transportation Agency (CTA) between September 2023 and September 2025. The raw data is available on CTA’s website.
Our goal is to bring greater transparency to the justice system and to encourage informed discussions about how to make system more efficient and fair.
The dataset is directly obtained from the Canadian Transportation Agency.
As of today’s date, the Canadian Transportation Agency has not published any data beyond September 30, 2025. We will update our own analysis once the CTA has done so.
Section 85.14(1) of the Canada Transportation Act requires the CTA to publish “(i) the number of the flight to which the order relates, (ii) the date of departure of the flight that is indicated on the complainant’s ticket, (iii) any decision contained in the order in regards to the issue of whether any flight delay, flight cancellation or denial of boarding was within the carrier’s control, was within the carrier’s control but was required for safety reasons or was outside the carrier’s control, and (iv) a statement as to whether or not the complaint resolution officer ordered the carrier to provide compensation or a refund as set out in the carrier’s tariffs or compensation for expenses incurred.”
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