🏫 Want to learn how to file a flight compensation claim at the Canadian Transportation Agency? Check out our course at Courtready Academy.
AirsideAid by Courtready — You’re at the airport, and something has just gone wrong with your flight. Use this tool to get immediate guidance on what airlines must do under Canadian law when your flight is disrupted.
✈️ AirsideAid by Courtready
You’re at the airport, and something has just gone wrong with your flight. Use this tool to get immediate guidance on what airlines must do under Canadian law when your flight is disrupted.
1. What just happened?
2. What reason did they give for the disruption?
⚠️ Important: This tool relies on the reason for the disruption as provided and categorized by the airline. If you later pursue compensation for the disruption (for example, compensation for inconvenience), you may need to review or challenge that reason or categorization. Use Courtready’s free assessment tool to learn how to distinguish between these categories.
3. How long since your scheduled departure time?
⚖️ Passenger Entitlements Under the Air Passenger Protection Regulations (APPR)
The obligations shown below are set out in Canada’s APPR and apply based on the circumstances of the flight disruption. Please treat all airline staff with respect.
This free tool helps you calculate Ontario Rules of Civil Procedure deadlines.
Something Just Happened to Your Flight? Use AirsideAid.
Get immediate, real-time guidance when something goes wrong with your flight. Answer a few quick questions and see exactly what the airline must provide under Canadian law. Use it at the airport to know what to ask for, right away.
Flight cancelled or delayed? You can also use our free Canada flight delay and cancellation compensation calculator here!
We want to empower Canadians with the right tools and knowledge to navigate our justice system with confidence. Finally, while you are here, be sure to check out our other tools above!
Frequently Asked Questions
What is AirsideAid?
AirsideAid is a “flight disruption rights” tool that gives immediate, situation-specific guidance on what airlines must do under Canada’s Air Passenger Protection Regulations (APPR) when your flight is delayed or cancelled (or you are denied boarding or stuck on the tarmac).
When do food and Wi-Fi become part of my flight disruption rights?
If the disruption is categorized as within the airline’s control or required for safety, once it is 2+ hours past your scheduled departure time, the airline must provide food/drink and access to communication (e.g., Wi-Fi) free of charge.
What should I do first when my flight is delayed?
Ask the airline for the specific reason for the delay. Canadian law requires airlines to tell you whether the issue is within their control, required for safety, or outside their control.
How often must airlines give updates during a flight delay?
Airlines must provide status updates every 30 minutes during a flight disruption, until they set a new departure time or rebook you.
Do my flight disruption rights apply if I booked through a third-party site?
Yes. Airlines cannot refuse their obligations just because you booked through Expedia, a travel agent, or another third-party website.
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