Courtready analyzed 38,104 air passenger complaint outcomes handled by the Canadian Transportation Agency (CTA) between September 2023 and September 2025. The raw data is available on CTA’s website.

Our goal is to bring greater transparency to the justice system and to encourage informed discussions about how to make system more efficient and fair.

The dataset is directly obtained from the Canadian Transportation Agency.

As of today’s date, the Canadian Transportation Agency has not published any data beyond September 30, 2025. We will update our own analysis once the CTA has done so.

Section 85.14(1) of the Canada Transportation Act requires the CTA to publish “(i) the number of the flight to which the order relates, (ii) the date of departure of the flight that is indicated on the complainant’s ticket, (iii) any decision contained in the order in regards to the issue of whether any flight delay, flight cancellation or denial of boarding was within the carrier’s control, was within the carrier’s control but was required for safety reasons or was outside the carrier’s control, and (iv) a statement as to whether or not the complaint resolution officer ordered the carrier to provide compensation or a refund as set out in the carrier’s tariffs or compensation for expenses incurred.”